Refund policy

🛍️ Refund & Return Policy

At minigara.com, we want you to love your purchase. But if something isn’t quite right, don’t worry — we’ve got your back. Here’s everything you need to know about returns and refunds.

📦 How Returns Work

You have 30 days from the day you receive your order to request a return.

To be eligible:

The item must be unused, unworn, and in its original condition
It must include tags and original packaging
Proof of purchase (like your order confirmation email) is required

To start the return process, email us at support@minigara.com.

If your return is approved, we’ll send you a prepaid return shipping label and full instructions on how to send your item back. Please don’t return anything before contacting us — unauthorized returns won’t be accepted.

🚚 Damaged or Wrong Items

Received something damaged, defective, or not what you ordered?
We're so sorry — let’s fix it fast.

Note for Toy Vehicles:
Due to shipping regulations, toy vehicles are shipped without batteries. Simply install 3 x LR44 (1.5V) batteries into the bottom of the car, and you’re good to go.

🔁 Need to Exchange?

Want a different color or model?
We recommend returning your item for a refund and placing a new order — it’s faster and easier for everyone.

💳 When Will I Get My Refund?

Once we’ve received and inspected your return, we’ll notify you about the status.

If approved, your refund will be processed to your original payment method
Expect to see the funds in 3–5 business days, depending on your bank
If it’s been over 15 business days and you haven’t received your refund, contact us

📬 Questions?

We’re always happy to help.

Contact Us:
📧 Email: support@minigara.com
🏢 Address: MINIGARA OFFICIAL LTD
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
🌐 Website: minigara.com
📱 Facebook: minigara.offical
📸 Instagram: @minigara.official
🎥 YouTube: @minigara